Navco Security Systems

Navco Security Systems

See how NAVCO uses Microsoft Dynamics and FieldOne to delight customers!

Watch Video

Microsoft Gold Certified Partner

Get started with Field Service

James Bamford\Solution Lead

James Bamford

What is Field Service? Who would use Field Service? What are the benefits? Get the answers!

Watch Video

Manage your field service workforce with Dynamics XRM

Mobility matters

Your field service is mobile, are your apps? How long is your tech parked at a location between jobs just so they can fill out paperwork?
iphone-sky_mainview

Main View

Navigate to any of the features included in our native app including Leads, Opportunities, Accounts, and Cases (for CRM), Work Order Schedules, Customer Equipment, Product and Services Catalog, Product Inventory, Map of all Work Orders, and application Setup preferences.

iphone-sky_scheduleview

Schedule View

Provide field agents with a multi-day calendar view of work order details that can be dynamically changed.  Work orders are linked to customer and case history, installed product configurations, parts information, pricing, and more. 

iphone-sky_workorders

Intelligent Work orders

Reduce work order and service report creation time with automated work processes.  Data validation ensures data integrity and guided workflows increase the speed and consistency of service activities.

iphone-sky_mapping

Mapping

Increase field agent productivity and service revenue with visual representation of service opportunities in a geography.  Color coding identifies scheduled appointments, preventive maintenance opportunities, existing customers, prospects and more.

iphone-sky_turnturn2

Turn by Turn Directions

Reduce travel time and expenses with route planning using turn-by-turn directions

iphone-sky_workorderexecution

Work Order Execution

Capture all details in the field, on or offline, and update the status.  Reassign tasks if necessary. Record time and activities.  Order or enter parts and materials used manually or by barcode scanning.  Perform and submit checklist, surveys, and inspections. Use diagnostic tools and image capture capabilities. 

iphone-sky_customerapproval

Knowledge Base

 Access key information including customer contacts, equipment, past repairs or visits and more. Leverage service manuals, knowledge base and collaboration tools.

iphone-sky_signature

Client Approval

Capture signatures, generate invoices or collect payment with credit card processing, access promotion for up-selling or cross-selling capabilities.

Photo of Mark Ferraz

Mark Ferraz

Field Service for Dynamics XRM guru

Mark has been working with firms large and small for many years to craft field service solutions for them using Dynamics XRM